Return Policy

Our goal at ZIPLIP® is to create products that you find genuinely beneficial to your life and sleep routine. We are always interested to hear your thoughts on how we could improve.

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We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.​ To be eligible for a return, your item must be in the same condition that you received it: unopened, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

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To start a return, you can contact us at ziplip@lipszipped.com. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Original shipping costs are non-refundable, except in cases where the item was damaged or defective.

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Address for returns:

ZIPLIP

361 E 50th St., 6B

New York, NY 10022

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Customers are responsible for return shipping costs unless the item is damaged or defective.

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Damages

If you receive a damaged or defective item, please contact us immediately so we can make it right! We will replace the item or issue a full refund, including shipping costs.

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Non-Returnable Items

Certain items are non-returnable, including any products purchased discounted or on final sale.​

 

Please contact us for any return questions at ziplip@lipszipped.com.